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How can I choose the right size for my abaya?
It's best to use the sizing guide available on the website. We recommend comparing your personal measurements with our sizing guide to ensure you choose the most appropriate size. -
Are the abayas made of high quality materials?
Yes, we make sure to use the finest fabrics to ensure comfort and elegance. We rely on materials that suit various climates and add a luxurious touch to every abaya. -
How can I take care of my abaya to ensure it lasts longer?
Avoid machine washing; hand washing in cold water is preferred. Air dry and avoid using a dryer. For more information, see the care instructions included. -
Can I customize the abaya with specific details?
Yes, we offer a "Design Your Abaya" service, which allows you to choose the sleeve design, fabric type, and colors to suit your personal taste. This service will be announced soon. -
What payment options are available?
We offer several payment options, including electronic payment via credit cards, in addition to cash on delivery within Egypt. -
Do you ship outside Egypt?
Currently, we only ship within Egypt. If international shipping options are added in the future, they will be announced on the website. -
How long does it take to process and deliver an order?
Typically, it takes 3-5 business days to process an order. Shipping time depends on the location within Egypt. -
Can I exchange or return the abaya after purchasing?
Yes, you can return or exchange your abaya within 7 days of receiving your order, provided it is unused and in its original condition. For more details, please review our returns policy. -
How can I track my order?
After your order is shipped, you will receive an email with shipping details. One of our representatives will contact you to confirm the order and allow you to easily track the progress of your order. -
Do you offer regular promotions or discounts?
Yes, we offer special offers and discounts on specific occasions. You can follow our social media accounts or subscribe to our mailing list to receive updates about offers.
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Can I request a custom design that is not available in the existing models?
Yes, we offer the possibility of designing a custom abaya based on your desires. You can contact us directly via email or WhatsApp to coordinate the details. -
Can the length or sizes of ready-made abayas be modified?
Yes, we can alter the length of the abaya or some sizes in our ready-made designs for a small additional fee. Please contact us to place your order. -
What materials are used in making abayas?
We use a variety of materials depending on the design, such as crepe, cotton, and silk, to ensure a combination of comfort and elegance. -
Are gift wrapping options available?
Yes, we offer a luxury gift-wrapping service. You can select the "gift-wrapped" option upon checkout, and we will beautifully package your abaya along with a gift card. -
How can I modify or cancel my order after it has been confirmed?
If you wish to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request as long as the order has not yet been shipped. -
Do you have a catalog to display new products?
Yes, our website is updated regularly to feature the latest styles. You can also subscribe to our mailing list to receive digital catalogs of new products. -
How is the shipping cost determined?
Shipping costs are calculated based on your location and order weight. The final shipping cost is displayed at checkout. -
Do you offer abayas in plus sizes?
Yes, we offer a wide range of abayas to suit all shapes and sizes. You can browse the size guide on the website to choose the size that best suits you. -
Is there a warranty on abayas?
We guarantee the quality of our abayas, and if there is any problem with the stitching or materials, please contact us to repair or replace the item. -
Are care instructions provided with each abaya?
Yes, each abaya comes with its own care instructions to maintain its quality for a longer period. -
Do you offer discounts on large or special orders?
Yes, we offer special discounts on large orders or special abayas for special occasions or teams. Please contact us for details. -
Can I pick up my order directly from the store?
Currently, we only offer shipping, but we plan to add in-store pickup in the future. -
What is the average lifespan of abayas in terms of quality?
With proper care, our abayas can last for a long time thanks to the quality materials used in their manufacture. -
How can I provide feedback on products or services?
We welcome all your feedback, and you can submit it via our Contact Us page or via email to help us improve your experience.